Teresa Weston <p>Your complete satisfaction with our product is our guarantee. If for any reason you are not satisfied with your purchase, please do not hesitate to return or exchange it within 30 days of your purchase date.</p> <p><strong>Refunds/Exchanges by Mail:</strong></p> <p>1. In order to return / exchange an item through the mail, please send items to the following address:</p> <p>Bali Hai Golf Club<br /> 5160 Las Vegas Blvd. So.<br /> Las Vegas, NV 89119<br /> Attn: WG Golf Shop</p> <p>2. Please include a letter that contains the following:<br /> • Name<br /> • Address<br /> • Telephone number where you can be reached during the day<br /> • Indication of whether this will be a return or exchange and include the exchange details. <br /> • Original sales receipt (For items returned without a sales receipt, only exchanges will be allowed.)</p> <p>3. Refunds are available for 30 days after the date of purchase. Items must be returned with a sales receipt in order to obtain a refund.<br /> 4. Refunds are only issued to the customer in the same method as the item was purchased. On returns, we can only credit the credit card used for the original purchase.<br /> 5. Customers without a receipt have the option of exchanging the items. We will only credit the amount at which the item is currently selling. The customer will pay the difference between the items returned and items purchased. There is an exchange postage fee of $8.95. You can either include a check payable to Bali Hai Golf Club or request that we call you for credit card information. We will refund shipping charges only if we’ve sent the wrong item or the item is defective. Allow seven to ten business days for the creditor exchange item to be returned to you. If you would like to check the status of your return or exchange please contact our mail order coordinator via email at tweston@waltersgolf.com. <br /> 6. Our Mail Order Coordinator will contact you regarding your refund/exchange if there are any questions.</p> <p><strong>Shipping and delivery Schedule:</strong></p> <p>Orders are only shipped during the regular business week (Monday through Friday) except for national holidays. Orders received after noon on Friday, or anytime on Saturday or Sunday, are classified as “weekend orders.” Weekend orders are processed on the next business day, which is typically the following Monday, except for holidays. Accordingly, weekend orders that specify overnight shipping will typically go out for arrival on Tuesday, and second-day shipping typically arrives Wednesday.</p> <p><strong>Out of Stock Items:</strong></p> <p>Despite our best efforts, we occasionally encounter a situation where an item shown as available on our website will be sold before we are able to update our inventory. In these rare instances, it is possible that your order could be delayed. If this happens, we will contact you immediately so you can decide if you wish to back-order and wait for your selection or change it for another color, style or separate item. You also have the option of canceling your order without penalty if you so desire.</p> <p><strong>International Orders:</strong></p> <p>International orders (including Canada) require special handling and Customs declarations; shipping charges must be quoted on a case-by-case basis. International orders are also subject to delays resulting from payment verification and shipping security requirements. Because of these issues, we do not accept on-line orders for international destinations.</p> <p><strong>Contact Us:</strong></p> <p>Please contact our Mail Order Coordinator should you have any questions or concerns regarding your purchases or shipments via email at tweston@waltersgolf.com.</p> 2010-01-06T17:39:12-08:00 about-wg-golf-shop 3727592 2010-01-06T17:39:12-08:00 408662 2010-01-07T16:16:03-08:00 Your complete satisfaction with our product is our guarantee. If for any reason you are not satisfied with your purchase, please do not hesitate to return or exchange it within 30 days of your purchase date. *Refunds/Exchanges by Mail:* 1. In order to return / exchange an item through the mail, please send items to the following address: Bali Hai Golf Club 5160 Las Vegas Blvd. So. Las Vegas, NV 89119 Attn: WG Golf Shop 2. Please include a letter that contains the following: • Name • Address • Telephone number where you can be reached during the day • Indication of whether this will be a return or exchange and include the exchange details. • Original sales receipt (For items returned without a sales receipt, only exchanges will be allowed.) 3. Refunds are available for 30 days after the date of purchase. Items must be returned with a sales receipt in order to obtain a refund. 4. Refunds are only issued to the customer in the same method as the item was purchased. On returns, we can only credit the credit card used for the original purchase. 5. Customers without a receipt have the option of exchanging the items. We will only credit the amount at which the item is currently selling. The customer will pay the difference between the items returned and items purchased. There is an exchange postage fee of $8.95. You can either include a check payable to Bali Hai Golf Club or request that we call you for credit card information. We will refund shipping charges only if we’ve sent the wrong item or the item is defective. Allow seven to ten business days for the creditor exchange item to be returned to you. If you would like to check the status of your return or exchange please contact our mail order coordinator via email at tweston@waltersgolf.com. 6. Our Mail Order Coordinator will contact you regarding your refund/exchange if there are any questions. *Shipping and delivery Schedule:* Orders are only shipped during the regular business week (Monday through Friday) except for national holidays. Orders received after noon on Friday, or anytime on Saturday or Sunday, are classified as “weekend orders.” Weekend orders are processed on the next business day, which is typically the following Monday, except for holidays. Accordingly, weekend orders that specify overnight shipping will typically go out for arrival on Tuesday, and second-day shipping typically arrives Wednesday. *Out of Stock Items:* Despite our best efforts, we occasionally encounter a situation where an item shown as available on our website will be sold before we are able to update our inventory. In these rare instances, it is possible that your order could be delayed. If this happens, we will contact you immediately so you can decide if you wish to back-order and wait for your selection or change it for another color, style or separate item. You also have the option of canceling your order without penalty if you so desire. *International Orders:* International orders (including Canada) require special handling and Customs declarations; shipping charges must be quoted on a case-by-case basis. International orders are also subject to delays resulting from payment verification and shipping security requirements. Because of these issues, we do not accept on-line orders for international destinations. *Contact Us:* Please contact our Mail Order Coordinator should you have any questions or concerns regarding your purchases or shipments via email at tweston@waltersgolf.com.